Privacy policy

Privacy Policy

Last updated: 13 August 2026

Haru Roasters (“Haru”, “we”, “us” or “our”) operates this website and online store. We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and when we may share it when you visit our website, purchase our coffee, subscribe to our communications, or contact us.

Information We Collect

Depending on how you use our website, we may collect:

  • Contact information, such as your name, email address, phone number and delivery address.
  • Order information, including products purchased, order history, delivery details and transaction information.
  • Payment information, which is processed securely through our payment providers. Haru does not directly store your full credit or debit card details.
  • Communications, including information you provide when you contact us about an order or enquiry.
  • Website and device information, such as your IP address, browser type, device information and interactions with our website.
  • Marketing preferences, such as whether you have subscribed to receive emails from us.

We may also collect information automatically through cookies and similar technologies when you use our website.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Arrange delivery and provide order updates.
  • Process payments securely.
  • Respond to enquiries and provide customer support.
  • Improve our website, products and customer experience.
  • Send marketing communications where you have chosen to receive them.
  • Understand how customers use our website and improve our services.
  • Detect and prevent fraud, security issues or other misuse of our website.
  • Comply with our legal and regulatory obligations.

We only use your personal information for purposes reasonably connected with our business and the services we provide.

Shopify and Service Providers

Haru uses Shopify to operate our online store.

Your personal information may be processed by Shopify and other service providers that help us operate our business, including payment processors, shipping providers, website and analytics services, email providers and other technology providers.

These providers only receive information that is reasonably necessary for them to provide their services to us.

You can learn more about how Shopify handles personal information through Shopify's Privacy Policy.

Payments

Payments made through our website are processed by third-party payment providers.

Payment information is handled by these providers in accordance with their own privacy policies and security practices. Haru does not store your full payment card details.

Marketing Communications

If you choose to subscribe to Haru's marketing communications, we may send you emails about new coffees, releases, promotions and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

We may still contact you with non-marketing communications relating to your orders, such as order confirmations, shipping updates or responses to your enquiries.

Cookies and Analytics

Our website may use cookies and similar technologies to keep the website functioning, remember preferences, understand how visitors use our website and improve our services.

Some cookies may be placed by third-party services that we use for website functionality, analytics or marketing.

You can adjust your browser settings to manage or disable cookies. Some parts of the website may not function correctly if certain cookies are disabled.

Sharing Your Information

We do not sell your personal information.

We may share personal information where reasonably necessary with:

  • Shopify and our technology providers.
  • Payment processors.
  • Shipping and delivery providers.
  • Email and marketing service providers, where applicable.
  • Website analytics providers.
  • Professional advisers where reasonably necessary.
  • Government agencies or other parties where required or permitted by law.

We do not share more information than is reasonably necessary for these purposes.

International Data Transfers

Some of the service providers we use may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure that your information is handled in accordance with applicable privacy laws and appropriate safeguards are in place.

Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before responding to certain requests.

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve the issue.

Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this policy.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or how we handle your information, please contact us:

Haru Roasters
Roseville, Sydney NSW 2069
Australia

Email: hi@haruroasters.com.au