Refund policy

Returns & Refunds

As coffee is a perishable food product, I do not accept returns or exchanges for change of mind.

However, if there is a problem with your order, please get in touch. I'm happy to review the issue and find a suitable solution.

If you receive the wrong item, your order arrives damaged, or you believe there is a quality issue with your coffee, please contact me at hi@haruroasters.com.au with your order number and, where relevant, photos of the issue.

Damaged or Incorrect Orders

Please check your order when it arrives.

If your coffee has been damaged during delivery or you have received an incorrect item, contact me as soon as possible at hi@haruroasters.com.au.

I'll review the issue and, where appropriate, arrange a replacement or refund.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time for the refund to appear in your account.

Contact

If you have any questions about shipping, your order, or my returns policy, please contact me at hi@haruroasters.com.au.